SHIPPING & RETURNS

Shipping Policy

Whether treating yourself or someone special your order will arrive beautifully packaged. Please leave a note on your order if you would like a personalised gift note.

Orders will be dispatched within 1-3 working days of being placed. 

UK Delivery:

Special Delivery: £5.95

Royal Mail 1st Class Delivery (1-2 days from dispatch) 

A signature is required upon receipt. You will receive a tracking number once your order has been shipped.

Standard Shipping: £2.95

Standard Royal Mail 2nd Class Delivery (3-5 days from dispatch) FREE on orders over £95

A signature is required upon receipt. For orders over £50 you will receive a tracking number once your order has been shipped.

International Delivery:

£5.95

DHL Express delivery (5 - 10 business days from dispatch) on all international orders. 

 

Taxes and Duties are not included.

We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.

We can not guarantee shipping times, please contact us at info@sophiepittom.com if you require more information.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

Once your order has been shipped a tracking number will be sent to you via email.

UK public holidays and sales periods will effect dispatch dates.

All deliveries are tracked and must be signed for.

Made-to-order Return Policy

We hope that you will 100% satisfied with your made-to-order purchase as this has been especially created for you. Due to this, we are unable to accept any exchanges on made-to-order products but if you would like to return your purchase we can offer you a 70% refund of your order. This helps us continue to be able to create garments specifically for every customer so if you are unsure of any sizing when you place your order we would be happy to provide you with exact measurements so you can order with confidence.


Return & Exchange Policy

If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:

Please contact us at info@sophiepittom.com quoting your order number for instruction on how to return your item.

The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch provided. Items that appear worn or used will not be refunded and returned to the customer.

Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

International Returns: Please ensure that you state you are "returning to seller" in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges. 

If returning a faulty item from abroad that is within the 14 day returns period we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us, but we cannot pay more than £15 for return postage at any one time, if the cost for return is over £15 the customer is liable for the extra charge. 

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. 

For any further information please feel free to contact us at info@sophiepittom.com

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